Managing Conflict 70 20 10 Competency Development using e-learning videos and downloadable materials
In these 5 modules you will look at the competencies needed to successfully resolve different types of conflict with others.
- Use a process for managing conflict with others
- Learn how to recognize when team members need help managing conflict
- Use a mediation process to help groups resolve existing conflict
- Create a conflict management agenda item to create a conflict management culture
- Identify someone who is good at conflict management who you can learn from
Our view….invaluable learning for one of the most difficult of situations. The use of mediation is of great value, and the overall framework and culture change is particularly useful.
The e-learning videos will be available for 1 learner for 90 days from date of purchase and costs only £25.00