These 10 e-learning videos lasting over 1 hour and 10 minutes covers improving your service by using Customer Surveys, Mystery Shopping and Management by Walking Around (MBWA).
• Surveys: Planning
• Surveys: Satisfaction Items
• Surveys: Response Formats
• Surveys: Writing Statements
• Surveys: Reporting and Interpreting
• Report Cards and Phone Calls
• Mystery Shopper
• Management by Walking Around
• Do They Like You
• The Next Level
Our View….these e-learning modules build on the Customer Feedback e-learning module, and provide lots of good insights into using surveys to improve your customer satisfaction in some detail. If you are serious about improving your business, learn from the experts in the USA – the home of exceptional customer service.