These 2 e-learning videos lasting over 16 minutes covers Creating Great Customer Conversations and the 4P’s for Creating Loyal Customers.
Your ability to keep your customers and ensure that they tell others about you is vital to your organization’s long-term success. To achieve exceptional customer service, you need an unconditional commitment from everyone on your team. Your people need to know specific knowledge, utilize skills, and display behaviours customers notice, appreciate, and tell their friends about.
• Creating Great Customer Conversations
• The 4 P’s in Creating Loyal Customers
Our view….some of the most popular of our e-learning video courses, and we can understand why. If you are serious about improving your business, learn from the experts in the USA – the home of exceptional customer service and then move onto our e-learning courses on Customer Feedback and Customer Surveys to see how to do it.