These 8 e-learning videos lasting over 1 hour covers Customer Feedback, Complaints Tracking, Focus Groups, Interviews and Advisory Panels.
Introduction to Feedback
In this e-learning module we look at feedback, how it can be measure and used. Watch this module to get an introduction into the importance of using feedback in your organization.
In this e-learning module we look at feedback, how it can be measure and used. This module discusses where you should be ranks and what to focus on when you are slipping.
Ways to Get Feedback
Here is an e-learning module giving an overview of the eleven ways to gather feedback. Find those that work best for you and use them regularly.
Tracking complaints equals satisfied customers. Learn from both internal and external customers what improvements need to be made. Otherwise you run the risk of losing customers. This e-learning module really is very helpful.
Question of the Week
The question of the week is an easy, quick way to get feedback. Watch this e-learning module to find out what gotchas to avoid so you can get quality feedback with you question of the week.
Using focus groups to improve your business! We’re going to talk about a very special purpose meeting you can hold called a focus group. What are focus groups? Watch this e-learning module to find out!
Advisory Panels is one more way to get feedback from your customers. But what exactly is an Advisory Panel? How do you form one? How do I make the meeting productive? Watch this e-learning module to answer those questions and more.
Interviews can be a valuable source of qualitative feedback. When should they be used? How should you use them? What this e-learning module to learn more about interviewing.
Our View….If you are looking to improve customer service in a focused manner these e-learning videos are a good starting point, before moving onto our e-learning course on Customer Surveys. If you are serious about improving your business, learn from the experts in the USA – the home of exceptional customer service.