In these 5 modules on Customer Focus 70 20 10 Project Management Competencies you will look at the competencies needed to understand and meet your customers’ needs.
- Keep your customers informed of key information, progress and status updates
- Know what your customers’ needs and what you can do to meet these needs
- Positively handle queries or complaints from your customers
- Understand the changing needs of your customers and work to anticipate and meet those needs
- Balance the conflicting priorities of different customers
Our view…what can we say other than very useful learning materials, again practical and with purpose to improving project confidence, success and results.
Remember, Research shows that 70 to 80% of development happens on-the-job.
The Project Management modules build the skills and capabilities all project managers need to manage and oversee successful projects.
Our Project Management Competencies contains learning content for 15 of the most common competencies.
The e-learning videos will be available for 1 learner for 90 days from date of purchase and costs only £25.00