Customer Service & Customer Focus 70 20 10 Competency Development using e-learning videos and downloadable materials
In these 5 modules you will look at the competencies needed to understand and meet your customers’ needs.
- Strengthen your understanding of your customers’ needs and what you can do to meet them.
- Understand the changing needs of your customers and work to anticipate and meet those needs.
- Balance the conflicting priorities of different customers.
- Positively handle queries or complaints from your customers.
- Keep your customers informed of key information, progress and status updates.
Our view……with the commencing module management led, the remainder put significant emphasis on the individual participant to gain a solid understanding of those most important to any organisation ….its customers, and the 70 20 10 approach really works very well here indeed.
The e-learning videos will be available for 1 learner for 90 days from date of purchase and costs only £25.00