This course looks at how we record complaints and compliments, what processes to follow, and how we (as a business) learn from them.
This online training from e-Learning WMB uses the e-learning meets corporate video approach with video presenters in virtual 3D worlds. It is customisable in the Cloud for orders totaling over 100 licences of any course.
In our fast-paced world we may not believe there’s time to listen. But listening effectively can save a lot of wasted time. Try this topic to find out the listening mistakes you make and how to put them right. This Ready to Go Fundamentals topic will help you…
It’s what you don’t say: The way we move our body and the way we say things adds meaning and emphasis to the words we speak. Want to tap into the power of non-verbal communication? This Ready to Go Fundamentals topic will help you: Identify the different types of non-verbal communication
At the end of the course, trainees will be able to: » Define information security and identify why it’s important. » Identify types of information that need to be secured. » Appreciate different threats in relation to information and distinguish between threats. » Comply with organisational procedures and best practice to maintain information security.
These 6 e-learning videos lasting 20 minutes cover telephone techniques: Greetings, Taking Calls, Hold Please, Taking Messages, Handling Angry Callers and Phone Etiquette and cost only £24. Quite frankly, the telephone is the number one line of communication with unhappy customers and therefore we need to make sure that we handle it correctly.